I think the conflict is on the term unimaginable. People back then definitely imagined the equivalent of Zoom and it being free even if they didn't know technically how it could happen.
Back in the 80s, Zortech was located in London while I lived in the Seattle area. International phone calls were too expensive, so we would communicate by fax. Late at night, sending a fax cost about a dollar a page. (No email then.)
An unanticipated result is I have a record of our conversations, which would have all been lost if it was phone calls.