[tmault]

Hey Natasha, thanks for coming here. Out of interest I thought I'd see if the fact that cloud services are not backed up was highlighted on the product page so it was clear to new customers https://www.backblaze.com/cloud-backup/personal ... it's not mentioned anywhere.

So I think you're setting up new customers with the same expectations I had after 14 years of service.

Support just told me 'Backblaze not backing up files stored by OneDrive is not a change in policy. It is the enforcement of policy that has existed since the inception of the Computer Backup service.'

It may be right, but it makes me feel like I have been buying a different product from you than I thought over the last 14 years & disintegrated trust in milliseconds...