[rapind]

Except they make you tap 2-3 times more than it takes to make your selections. That's business guys though, not the devs.

Do you want to add one of [x]?... No. How about now, add one of [x]?... No. Do you want to round up your total to [n]?... No. Do you want to eat in, even though we'll still put it in a takeaway bag so this option is really just the equivalent of a close door button on an elevator in that it does nothing except placate you?... Yes.

[sowbug]

I'm sure these two behaviors depend on each other. Instantaneous response allows the company to spend more of your attention answering questions rather than staring at a spinner.

If you've ever watched TV with someone who gets distracted and sets down the remote after each button press while Netflix's UI slowly loads, you know that three or four UI interactions can turn into a several-minute ordeal.

[b112]

I have been in elevators in which it does do something. I've timed the difference. This foul rumour must die.

[DrewADesign]

They effectively don’t do anything in most elevators in the US during normal operation. The ADA requires elevator doors remain open at least 3-seconds. Usually, people-moving elevators are most efficient when doors close as quickly as possible, so they start closing exactly at 3 seconds. I’ve used elevators with less common use cases — huge ones in hospitals, freight elevators, hotel service elevators — that might be configured to stay open longer than the 3 second minimum, assuming people will push the door close button as soon as they’re ready.

[b112]

Nothing you've said indicates why the button does nothing.

I can enter an elevator is under a second and push the button. This is doubly faster when not waiting for the doors to open fully, effectively making my button push at 0 seconds from door full open.

If you're saying "3 seconds is not long to wait, so it's the same as the button doing nothing", this is false, untrue, and I often use it.

Alternatively, requiring elevator door to wait 3 seconds as a default does not negate someone overriding that.

I've manipulated the button and seen timing differences. It does work. It does make a difference.

Did you mean something else?

[DrewADesign]

> Nothing you've said indicates why the button does nothing.

Let me expound a bit —

The close-door button cannot override the ADA minimum 3-second open time… the door must remain open for at least 3 seconds no matter what you press. But, most are configured to automatically close at 3 seconds. So as soon as the door-close function is no longer overridden, the door starts closing anyway, so pressing the button has no effect. With the door-open button and door sensor, they generally start closing immediately when they’re not active, so since the doors are already closing, the door-close button has no effect. If the door-open button is configured to open the door more than momentarily, the door close button should function.

If the elevator is designed to stay open longer than the 3-second period during which the door-close button is overridden, it will be available after the first 3 seconds. So if it’s configured to stay open for 10 seconds, the door-close button will be inactive for 3 seconds, but will start a door close, when pressed, from the 4th through the 10th second. At 10 seconds, the door will be closing anyway.

If a regular people-moving elevator is configured to be capable of closing the door in less than 3 seconds, it’s out-of-code. Since professional elevator companies maintain and configure most (all?) up-to-code elevators, and they’re probably liable for them to some extent, I doubt that’s common. It’s not like I’ve studied it or anything though.

I’m pretty sure that timing it out with a stopwatch would reveal that no matter what is happening, the door stays open for a minimum of 3 seconds. Anything beyond 3 seconds depends on how it’s configured, but most are configured to close as soon as they legally can.

[b112]

Well it's a good explanation, and I've just looked at the ADA requirements citing what you're specifying, but perhaps it's a case of older construction and time.

The 1991 requirements don't seem to mention this, and it wasn't until 2012? that the new rules came into effect it seems. And that's only for new construction or alterations. How many elevators are legacy? And it's not like I use elevators daily, I think the last time I used one was 2 years ago.

But an interesting dive into it. Thanks for responding cogently.

[1attice]

It's choice exhaustion, a common dark pattern. You get worn down and that makes you more likely to spend more than you need

[toast0]

Yeah, but there's a risk that people won't come back because it's exhausting.

I ordered from the wrong location once, and it's fine, they don't work the order until you arrive, and they refund it at the end of the day, but they lost a sale because I was so frustrated that I just drove home without picking up food like I was expecting to.

And the way prices are now, you need to order in the app if you want a chance at value, so if I don't have time to poke at the app, I won't go.

[jasomill]

Interesting.

As far as I can tell, they're at least supposed to use location services to start the order when you're nearby. When the store isn't super busy my order is typically ready when I arrive, and I've ordered 10-15 minutes before arrival a few times and my orders weren't cold.

Maybe this is what they're supposed to do, but the system and/or employees don't do it reliably.

Or perhaps it's because I typically do counter pick-up, and almost always have a small (1-3 item) order.

It makes sense that they wouldn't prep your order if you're just going to be waiting in a long drive thru line anyway, though this could obviously lead to further delays because they don't reliably have larger orders finished in the time it takes to get from the speaker to the pick up window.

[Dylan16807]

Wait, seriously? They make you show up before they start and the orders can't travel between locations?

I've only used the app a couple times so I only knew the first half of that.

[toast0]

I mean... I could have asked, and they might have been able to transfer, but there's no user accessible way to make it happen, and you can't (or couldn't) make a new order while one was pending. But I was coming back from kid's hockey practice and tired and now mad at mcdonalds, so I wasn't going to wait in line to ask. I have ordered to the wrong Starbucks, where they do start your order when you place it, and they were able to see the order and remake it at the one I actually showed up at, but Starbucks is always super nice whenever anything goes wrong, even if when it's my fault, which it usually is.

Not being able to start a new order is also great when you had a successful order that the app didn't notice and then you have to clear app data days later when you want to order again... but I think McDonalds may have added a button to just order anyway in the past not too long.

[DrewADesign]

Annoying, for sure, but at least it’s not an unpredictable 800 keystroke, zero agency, chatbot interaction.