[betadeltic]

I'm missing the WHY this wasn't communicated.

Isn't it obvious you need to let your users know there is a new constraint they don't expect?

Seems incredibly short-sighted to me.. The trust you build for years gets destroyed in seconds..

[NR-backblaze]

Natasha from Backblaze here. Fair criticism. This should have been communicated more directly.

For context, this was driven by changes on the Dropbox side in how synced files are handled, which affects how reliably they can be backed up. But even with that, it should have been surfaced much more clearly.