[Dylan16807]

I'll make a very simple example.

The service at mcdonald's is providing food for money.

When their ice cream machine is broken, they fail to provide part of their service.

I'm not saying anything about "making" them do anything. I'm just calling out their failure and saying it's a bad thing.

[otterley]

You didn't merely call out their failure. You said it was "too easy," implying something more, like they owe you something. It's a pretty entitled point of view.

[Dylan16807]

I don't think it's "entitled" to want companies to put some effort into avoiding those failures.

If the government did something, we could think of it as similar to passing inspection.

The other way to look at things is that the market isn't varied and competitive enough to punish the companies that fail this way.

They don't have to "owe me" anything for me to desire a different balance. My desire is fine.

[otterley]

"[W]ant[ing] companies to put some effort into avoiding ... failures" is not the same as "hold[ing] them to account". The former is "this sucks and I don't like it." The latter is "punish them or force them to do what I want!"--i.e., some sort of legal remedy.