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by layer8 70 days ago
I think the parent is saying that one should be aware that the whole LLM industry is still in an experimental stage and far from mature. What you want isn’t what’s being offered. I agree that there should be higher standards, but what we currently have is an arms race. The consequence is to factor that into the value proposition and maybe not rely too much on it.
1 comments
Ucalegon 70 days ago
SLAs should be standard for any paid service, especially on the enterprise side, but also on the consumer side. Being immature as a company does not excuse a lack of service delivery.
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otterley 69 days ago
Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more.
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visarga 69 days ago
> pay more, get more

Users on $200 plan complaining, already at max level of subscription, I don't think a $200 subscription should make you feel like you are getting unfair advantage. Like restricting claude -p to API ... after I paid so much? Moderate use should not do that. I am not running it batch mode on a million inputs.

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Ucalegon 69 days ago
'I don't want to hold companies to account for failing to deliver services, therefore I think everyone else should live by my permissive "standards".'
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otterley 69 days ago
They can be held to account when they fail to deliver what they promise! But what is promised for delivery is what's in the Terms of Service (i.e. the agreement). Nothing more. If it's not in there, you can't hold them to account for it.
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Dylan16807 69 days ago
Yes, that's the problem.

It's too easy for companies to fail to provide their service as long as they never promise to provide their service.

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otterley 69 days ago
> It's too easy for companies to fail to provide their service as long as they never promise to provide their service.

I don't even know what this means. You can't make anyone work for free, nor dictate the terms of what kind of work someone will do without their consent. I assume you are not pro-slavery.

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phs318u 69 days ago
If you can point to a consumer targeted service that provides and keeps their SLAs, I’ll be impressed.
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