[otterley]

What right as a consumer do you have that is pertinent here, other than to have the vendor adhere to the terms of the agreement you have with them?

Anthropic has many customers despite the fact that they have occasional problems. They’re not suing Anthropic because Anthropic isn’t promising in its agreement something they can’t deliver.

I think you’re reading into the agreement something that isn’t there, and that’s the cause of your confusion.

[Ucalegon]

I am not reading into an agreement, I am saying there is no agreement to be found to ensure service delivery and the associated liability that would come for any SLA. Also, where is the Anthorpic SLA for Enterprise?

Does it exist?

Just because people pay for things doesn't mean they know or understand what they are paying for. Nor is there the legal precedence to actually understand where the rub lies or how that impacts business.

[otterley]

> Just because people pay for things doesn't mean they know or understand what they are paying for.

I believe, respectfully, that’s precisely what is happening in this thread because you keep complaining about the absence of an SLA that was never in the agreement, as though it is—or is supposed to be—there, and therefore the existence of some “rights” that would flow from that.

[Ucalegon]

There are no SLAs, in any agreement, thats the problem.

[otterley]

We're back to square one: https://news.ycombinator.com/item?id=47741877