Maybe... maybe... maybe... none of this builds trust when there is something that does build trust; putting revenue on the line and opening yourself to legal liability. Otherwise everything is empty and meaningless, its just PR, and nothing more.
Then you should offer to pay them for one. I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price.
I feel like you aren't really understanding what a Service-level Agreement actually is in practice. It's not a piece of paper with a specific number of nines and an associated price tag. They can be and often are very complicated documents that take multiple rounds of redlining to arrive at something both parties agree to.
If zero data-retention was non-negotiable for the customer, it's totally possible that the negotiations ended there.
I'm not sure what you're trying to accomplish or unearth beyond what's already been said, which certainly suffices for me.
Boring corporate Ai will surely come, but hey, lets enjoy the wild west while it lasts. I am grateful to see Boris come here to address problems people face. I 100% sure nobody is making him - he has one of the coolest jobs in the world.
So that means we just eject any critical thinking when it comes to companies, especially where they is no liability or obligation for them (Boris or Anthropic) to be honest.
Don’t like Anthropic? Use a competing service. At this point the sheer volume of your commentary is not particularly complimentary to your own critical thinking skills. It’s not your job to correct the internet or to convince randoms of the rightness of your position. Of all the things in the world to be pissed at so insistently, this seems to be a pretty minor one.
Maybe just maybe they didn’t put him here, rather he just a normal guy who reads HN, who is passionate about his role, and is here on his own time.