The reality is that unless and until the PR hit from failures like this impact their stock price or their bottom line, companies won't care to fix the processes that created them.
I don't know it's that clear cut. A constant drip of bad stories does hurt the reputation over time, and it's hard to get it back.
But I agree - in the moment, the impact is barely visible, so management would have to put up a fight to spend $$$ on a fix. The way of least resistance is to issue a press release as shown above.
But I agree - in the moment, the impact is barely visible, so management would have to put up a fight to spend $$$ on a fix. The way of least resistance is to issue a press release as shown above.