[neebz]

I had a similar email when I joined InVision but unfortunately it gave a very creepy feeling.

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Subject: Your insights?

Hi again,

I think you signed up a couple weeks ago now...

How has your team been liking InVision so far? Any new ideas on ways we can make our product even better?

Write me back, I would love to hear from you...

P.S. Did you know about the UX Toolkits section? You can download a bunch of totally FREE high quality UI widgets and stencils -- and we're adding new ones all the time. Check it out: https://projects.invisionapp.com/resources/

Thanks! -- Clark Valberg

[duiker101]

Apart from the "shameless plug" at the bottom it seems an ok mail to me.

[hopeless]

Actually, it's terrible and nothing like the Buffer email. This one is impersonal and it's all me, me, me... all about the project and the company, not the customer. And "I think you signed up a couple weeks ago now..." sounds bizarrely vague. I mean, do they know I'm a customer or not? Have they paid any attention to me? Apparently not. And then they expect feedback about their product. This could've been phrased much better so the focus was on improving the customer's experience or resolving their problems.

@neebz: I understand why you didn't like that email, although I wouldn't equate it with the Buffer one