[rng-concern]

My wife ran into something similar to this. Microsoft changed the bucket that email attachments went into for quota purposes. She had a lot of emails with pictures attached, so was immediately above the new quota, and she stopped receiving emails.

This definitely puts a fire under one, as she had to quickly under pressure (as each day was missed emails), figure out which emails to keep/backup.

We signed her up for a new gmail immediately.

The experience was stressful. Very poor.