[kaelyx]

Currently having this issue, two critical tickets.

Ticket A: Elevated Response times for Server A outside of allowed tolerance, people experiencing timeouts

Ticket B: Change the colour of a button

I wish Ticket B Submitter could see the ticket before them to gauge what critical actually means.

[lobsterthief]

This is why the user can’t be trusted to assign severity. Incentives across teams aren’t aligned and they don’t have visibility into other issues even if they were aligned.