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by array_key_first
72 days ago
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I think this is missing that older people are not stupid, and they could learn how to use software if they spent the time. Many older folks used even more complicated software in the past, and then they lost the skill or didn't keep it up to date. A lot of older people rely on yougins for tech support not because they have to, but because it's easy learned helplessness. A large part of this is ALSO software's fault, though. Software changes too quick and for no reason. Software these days lies to users, erroding confidence. |
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Already as young guy in 20's I've found this also works with female government bureaucrats (tax bureau, etc.), who are usually older women at least in their 50s and exploiting their natural maternal instinct. They will be much more laidback about your paperwork and will help you to fill it, if you just pretend to be helpless/stupid little kid they need to help.
OTOH I've found if you need to bend the rules, you are much more likely to succeed with (older) man bureaucrat who wanna show off he doesn't need to follow the rules to the T, but he can use some leeway and help you, while women will strictly follow the rules.
Obviously the young female bureaucrat in her 20-30s is best to be avoided and rather take new number and wait in queue for older female/male worker if possible.
So there are two approaches suitable depending on situation you are dealing with.