[yomismoaqui]

The thing here is the 8.000 Glass early adopters vs the hundred-millions (billions maybe?) of Google workspace users.

It's not the same league, not even the same sport.

PS: Not defending Google here, their support for some products is abysmal

[bookofjoe]

You are correct. I agree 100%. It's easy to be great when it's on a tiny scale.

[blueboo]

Billions in profit may unblock scaling customer support beyond scrappy startup minimums

However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings

[justinclift]

> and the brand harm is inconsequential

That's the thing though. Google have destroyed their brand through these kinds of actions, over many years.

[anjel]

Those are not matter-of-fact saving, but rather significant savings