[BloondAndDoom]

It's like saying "Today's big companies follow lots of dark patterns such as forcing customers to call them to close their accounts, which became a standard practice in banks, SaaS and other businesses." It's an observation, nothing more than that.

[Eisenstein]

You posed it as an observation only known to insiders of the industry. This book was targeted to the general public. By saying 'its no big deal' to anyone who thinks it is, you are are saying that those in the industry are normalized to it, and that the normalization should be the status quo. Like working in a factory farm slaughterhouse and saying everyone should be normalized to the suffering that goes on in there, instead of trying to change it.