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by seabird 73 days ago
Seller protections on eBay are effectively non-existent. I’ve sold $50,000+ of stuff on the site and their compulsory Money Back Guarantee that they make on your behalf will make your blood boil when you get bullshit INAD shakedowns because the buyer didn’t feel like reading or didn’t know how properly use the item. Even if you have written communication from the buyer sent on eBay outright saying they’re abusing the system, eBay doesn’t care. Normally it wouldn’t be a big deal, but the extra 7% FVF they take on top of their base 13.5% is offensive.

At this point I just lie and cheat the system as much as I can. I’ve had a significantly better experience since I started carefully massaging every metric, threatening INAD abusers with mail fraud reports, coaching buyers through returns to keep my metrics up, etc. I always have and always will do right by honest customers, but I’m done just grabbing my ankles when it comes to dealing with eBay and their policies.