[chris_money202]

I feel like emailing the CEO in this case is just a no-op, the inbox is gatekeeped by his staff and very unlikely he saw your email.

That said, “inbox always open” means you should come with a problem AND a very well detailed solution. But question becomes if you had a detailed solution that was good, why wasn’t it ran up the org chart with buy in and why did it have to skip to the top.

[axelriet]

The answer is “intricate politics and misplaced personal interests.”

[chris_money202]

But that's part of a great solution... it sounds like you might have had a good technical solution, but that's only half the solution in enterprise. If your technical solution requires another team to completely retool, its not a great solution overall.