[valzam]

As others have mentioned, one big issue is that every company does these things differently and just because someone texts you a link doesn't mean it's phishing, even though it feels shady. In Australia I have had calls by immigration officers on supressed numbers that wanted PII over the phone without being able to tell me what the purpose of the call is.

[seb1204]

Wow, this is tricky. Even though you can look up the official number you will likely not get through to the same person.