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by ykonstant
81 days ago
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I have often heard this story. To my ears, inexperienced in the tech industry, but experienced in others, it sounds absurd. If a modification improves performance even in the slightest perceptible way (of course it needs to be perceptible by the user), it is the job of the sales team to hype it up to the heavens. To me, these stories sound like a ridiculous failure of the sales team or of the executive team to communicate the change to the sales team. |
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If this was a self-funded startup where performance directly translates to less of an impact on the hip pocket of the founder, then yes, absolutely, you'll traction with even the smallest improvement.
Similarly, I love watching CppCon talks by Andrei Alexandrescu where he describes a 1-2% improvement across a huge fleet of servers that probably got him a nice bonus and/or a promotion. That's because he directly reduced the costs to the corporation itself, making his manager look good, or his manager's manager, or whatever.
Nobody gives the slightest f%&# about their customer's experience. They really don't.
I say this with confidence because I just looked up Andrei's video on YouTube and the page froze for a solid 30 seconds while it loaded 200 bytes of text and a few thumbnails.
Google doesn't care in the slightest what my experience is.
Nobody does!
That's because in any larger organisation, only your superior's opinion matters. Customers are not superiors.