[ccorcos]

> But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.

Perhaps it's irrational, but I have this viceral feeling that refuses to allow me to believe that people don't have agency.

Who is her manager? Tell them how stupid this is! When they say "there's nothing I can do about it", then talk to their manager!

I recently left Chase bank due to this same kind of helpless attitude they have toward you. And then they ask "have I addressed all of your problems today?" lol

[kelnos]

You have a choice when it comes to where you do your banking. You don't have a choice when it comes to where you get your disability benefits.

Chase knows this, and while many of their employees may not be empowered to go off script, the bank sees when people leave, and often does hear what those employees have to say when it comes to customer complaints.

The mid-level bureaucrat at the disability office doesn't care about any of that, because they have a monopoly on what they do. You either work with them on their terms, or you don't get what you need.