[thebruce87m]

> This is again a constrained function that you pass in the question and answer to the LLM and if you get something besides true or false your code errors.

Code erroring is fine for code, but what is the user experience here? Some sort of “computer says no” generic response, or something more contextual?

I’m trying to picture what the user says and hears as a response to an off-the-beaten-path question. Is it just “I don’t understand, here’s how to phrase it?”.

[raw_anon_1111]

If there is an issue, they are transferred to a human operator. “I’m having trouble understanding you, let me transfer you to someone who can help”. On the CSRs screen, they will see the conversation that has taken so far.

There is also sentiment analyst built into the prompt so it can detect a negative sentiment and automatically short circuit the process and transfer to a human.