[ninalanyon]

The most trustworthy mechanic I used in England had an appointment book pretty much full for four months in advance. He didn't answer the phone, didn't have a computer, just a desk diary. If you wanted him to work on your car you turned up at his workshop and spoke to him. If you were willing to wait until he'd finished whatever thing he was doing he'd take a quick look at your car and suggest a course of action. And despite his full order book if something looked urgent enough and small enough he'd fit you in quite quickly.

He charged reasonable prices, but definitely not rock bottom. He had no need to compete with the bottom feeders because every customer acted as his public relations agent.

How would a chatbot help?