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by lesostep
85 days ago
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Right it's almost like the preferred solution – since the guy is the source of knowledge, but is under the hood – would be just installing a phone with a loud speaker in a garage that he could answer without using his hands. He knows the prices and the parts, there isn't enough calls to hire a receptionist, and voice controlled systems are quite easy to make. If you use local voice recognition model, you could even mention neural networks in a write up, it's a win-win And it's quite cheaper too, I'd estimate around 200$-300$ for a room. Most of it for a good microphone. |
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Someone comes in for a timing belt on a car that needs timing belts. Ok, you've got the parts and labor on the belt itself, those are easy to just look up from a table. But, do you just replace the belt, replace other things related to it as well, or perhaps even go above and beyond and proactively do a water pump or something while you're in there. That's gonna depend on the relative cost/labor differences of those, the customer's intentions, the value of the car, etc.
What you really need is someone to answer the phone, pull all that info and then say "hey Jim there's some guy on the phone who needs X, the options are" and then run down all the reasonable combinations and let the tech exercise judgement. This is basically what the service writer does but ideally they get good and don't need to bother the tech for "minor" judgement stuff.
And that's all assuming that this is a cookie cutter job.