[throwaboat]

I didn’t say it was a written estimate. I said the opposite.

Do you know how towing a car into this particular shop works? If so, please enlighten me.

In most shops, mechanics do not talk to customers. Mechanics get paid to work on vehicles - not talk on phones.

Regardless, the potential for sticker shock exists if the LLM and the mechanic disagree on pricing. You can and will lose customers due to this. I’ve seen it happen. That’s why service advisors are trained to only quote for diagnostics over the phone.

Finally, in the sales training we got, we were taught to not compete on price. This rule doubly applies to a high end shop. They make their money by competing on quality and timeliness. Adding the LLM to the equation compromises both of those.