[mikkupikku]

I routinely call businesses instead of using their websites, but I do this to talk to a person instead of a machine.

[tempestn]

Would you call a business to ask a question that's answered on their website?

[mikkupikku]

Absolutely, routinely.

Often the relevant information is a pain to find on a website, but even if it isn't, the people who answer the phone often have important context like "Usually we do offer that recently but one of our suppliers..." or "We can do that, but maybe instead..." or "Oh the website isn't updated with..."