[runarberg]

Ahhh, payment via phones is also a new thing that I think very few people saw coming (including me). However it is also a very recent development and not really a part of the supposed smartphone revolution. In 2007 we did not have touchless payments (except in some public transit systems; gyms; etc. but it was limited to a special cards you couldn’t use for anything else) so this is definitely a new capability which was probably hard to sell in 2007.

The others you mentions, I would argue against. Yes it is convenient to order a taxi via an app on your phone, but in 2007 you could do so via SMS or a phone call, so not much has change really other then we now have one more interface to pick from.

I don’t see how smartphones have changed rebooking, nor customs, and especially not immigration which has become 100x more of a headache then it was in 2007. And finally, airtags are a separate technology from smartphones.

[rjrjrjrj]

Hand-waving away ride-sharing as not much of a change makes me wonder what you would actually consider to be significant. It completely upended the taxi business.

2007: arrive in a new city, figure out who to call (or maybe text) for that particular city, wait, hope someone will pick you up and understand enough of your language and the local geography to get you where you want to go, possibly some unpleasant haggling over the fare

2026: arrive in a new city/country, open Uber, specify in the app precisely where you want to go, choose a vehicle, when to get picked up, etc, track vehicle progress in real-time, up-front pricing

And that's the consumer side. The provider side was even more radically changed.

If you don't see how smartphones changed the experience of flying... maybe you don't fly anywhere?

Airtags are entirely dependent on the ubiquity of smartphones.

[runarberg]

I have already said navigation and tuchless payments are worthy examples of smartphones providing new and unpredictable innovations.

Your ride sharing experience sound more like you would expect from any consumer product gaining a global market share (or even monopoly). 1980 - Arrive in a new city and not knowing how to get a hamburger. 2000 - Arrive in a new city, find the nearest McDonalds and get your usual BigMac.

[kelnos]

> arrive in a new city/country, open Uber, specify in the app precisely where you want to go, choose a vehicle, when to get picked up, etc, track vehicle progress in real-time, up-front pricing

This is actually something we should be a little uncomfortable about. It's a fine example of monopolists at work. The convenience does come with downsides.

I do like it, though, for exactly the reasons you state. If I end up in a country with cabbies who generally have good English skills and aren't out to rip me off, it's fine, and often easier to take a taxi. But you never know until you get there, and that can be stressful. The consistent Uber/Lyft experience is a breath of fresh air after a long flight when you just want to get to your lodging and pass out.

> If you don't see how smartphones changed the experience of flying... maybe you don't fly anywhere?

Eh, I'm not convinced. Sure, it's changed, but the general paradigm is the same. The main big change is the mobile boarding pass, seamlessly delivered after checking in on your phone, which is a genuine improvement. (But so many airlines still require you to check in with a human at the airport for international travel.) Print-at-home does come close enough, though, and still means you avoid lines at kiosks or (gasp) waiting for a real person to print you a boarding pass. Some airlines now charge you to print out your boarding pass (because of the availability of mobile passes), and that's disgusting. (I know people who still insist on printing at home, because they've had bad experiences around their boarding passes refusing to load, app crashing at exactly the wrong time, etc.)

Yes, all the airlines have apps, though after traveling a bit in Central America and in the Balkans recently, I've found that some airline apps are absolute trash, worse than having to wait in line for an hour to talk to a person. Most of my digital interaction with the airline is done on my laptop before the trip anyway. Notifications about gate information or delays are useful, but a push notification from an app is not markedly better than an SMS, and either way I always feel like I need to verify on a physical departures board, especially if connection timing is tight.

In instances where my flight has been delayed or cancelled, it's definitely an improvement to be able to rebook in the app, instead of waiting in line to talk to someone, or getting on the phone with the airline (or both, as I'd usually do, to find out which would resolve the problem faster).

I've never used airtags (don't have an iPhone anyway); I've checked bags at most twice in the past 20 years when I had no other choice (my mantra: checked luggage is lost luggage). But even considering that, I feel like all the fuss people make about airtagging their luggage is overblown.

Some airlines have eliminated seat-back entertainment and expect you to use your phone. That's crap.

Meanwhile, as GP has pointed out, security, customs, immigration have all gotten worse. Boarding processes have not improved, food hasn't gotten better, and airplane seat comfort has gone down. I say this not to blame smartphones, but to suggest that there are other, more important problems with air travel that have nothing to do with phones.

[rjrjrjrj]

I agree, not every change is an unalloyed good.

Who stops and looks for a physical departures board in 2026? I already know the gate I'm going to because I've had ample time to check my smartphone while I'm waiting for all the carry-on maximalists to get their oversized roller AND stuffed "personal item" backpack from the overhead bins. ;)

I think you've understated/missed some of the aspects of flying itself, but probably not necessary to litigate it further. There's also all the stuff at the destination that the smartphone has enabled, eg - rental cars with carplay - walking directions on a paired smartwatch - transit pass via NFC (and transit-specific directions) - checking into accomodations (airbnb-type places especially) - authenticating Netflix, etc on tv at your airbnb/hotel - bike-sharing apps - activity passes in your digital wallet