[creaghpatr]

Amazon support does this pretty well with their chat. The agent can pull all the relevant order details before the ticket hits a human in the loop, who appears to just be a sanity check to approve a refund or whatever. Real value there.

[StilesCrisis]

Didn't work for me. I had a package marked delivered that never showed. The AI initiated a return process (but I didn't have anything to return). I needed to escalate to a human.