Hacker News new | ask | show | jobs
by dijksterhuis 85 days ago
> If GitHub does not meet the SLA, Customer will be entitled to service credit to Customer's account ("Service Credits") based on the calculation below ("Service Credits Calculation").

The linked document in my previous comment has more detail.
2 comments
Lalabadie 85 days ago
It's worth adding that big (BIG!) business clients will usually negotiate the terms for going below the SLA threshold. The goal is less to be compensated if it happens, and more to incentivize the provider to never let it happen.
link
drob518 85 days ago
Right. Basically, they give you a coupon to lower your cost of future consumption. So, you have to keep consuming the service. If you just leave, you get no rebate. Obviously, very large customers get special deals.
link