[aurareturn]

Don't get lost in the customer service example. Focus on the idea instead which can be applied to many other professions.

People thought AI being better than a human at reading medical images would put radiologists out of a job. But instead, radiologists had more demand than ever because it made getting a scan more affordable, more accurate which led to more customer demand.

Same can happen for customer service. AI makes customer service cheaper, better, faster. More companies offer good customer service in order to stay competitive. More customers demand customer service because it's better now and they expect it since all companies big or small can afford quality customer service.