[commandersaki]

I think in the consumer electronics space this is where Apple shines and is heavily underrated. People balk at the prices of their products, but if you've ever used their support, they are easy to access and approach, in-store, over the phone, or live chat -- for any of their product and services -- and always try to get to the bottom of your issue. Oftentimes I end up solving the problem myself as I troubleshoot with them, or find a bug that requires an engineer to track on their backend that doesn't get fixed until 2 or 3 major releases later, but at least it's been flagged.

This type of support cannot be had with any of the PC vendors it seems.