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by joecool1029
94 days ago
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Apologies on getting back late but… I’ve never had that experience. Historically I would call during day and get someone stateside. They would ask for IMEI and I would say ‘it’s not in your db but EID works’ and then they’d let me read that off, never an issue. Now I use the chat, it’s faster since they just give a portal link you drop the details to. Call during day or you get the Philippines and they don’t understand specific requests like this as well. If you must do it at night use the chat route. |
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