[sigseg1v]

I have a very similar issue where yesterday I found a company sent me to collections for not paying for an item that is paid for and I have the receipts and bank statements for. Trying to get the chat bot to drop the charge on my account is literally not possible, and I understand why, but why is it so excruciating to get in contact with someone to resolve this? The effort levels are totally disproportionate; they have an automated system that sends me emails and threatens me if I don't pay, but I cannot similarly have a 0 or 1 button process that removes that error.

[sevenseacat]

If there's a button to bypass all their automated systems and get to a person, then far too many people will press it - nearly entirely people whose problems can already be resolved by the automated systems.