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by petterroea
95 days ago
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I have to admit i solve some support cases similarly. If I get questions about what seems to be a trivial thing I tend to wait a while with responding because most of the time it solves itself or the user discovered the plug was unplugged. To be fair this is over text to I can perform some heuristic to select what I want to respond to immediately or not. Phone support doesn't have this luxury. It's the kind of situation where you wish shiboleet was a thing |
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