[ryukoposting]

My first thought was "wow, those assholes."

But my second thought was... how did they make their PBX do that? Is this actually a feature that PBX vendors ship?

[tiagod]

Many call centers have these privacy messages that play before you're actually put on hold. Just use the same feature with a 15min of waiting music.

[ryukoposting]

Ah, so that the music changes and/or clips when you jump into the call queue. That way, you know you just got mishandled for 15 minutes. Diabolical.

[f_devd]

Wouldn't be surprised if they have their own internal PBX system with a SIP trunk

[ryukoposting]

Sigh. VoIP makes everything less interesting.

[justin66]

I mean, any system has the ability to play a message before putting the call into a queue. Make the message fifteen minutes of muzak…