[archerx]

Let’s not kid ourselves, they knew exactly what they were doing. They were hoping people would just hang up and give up. This would save money in the short term but lose money in the long term but that’s what you get when the current quarter is all that matters.

Anyway my experience with HP has taught me to never buy their products ever again.

[ornornor]

> Let’s not kid ourselves, they knew exactly what they were doing.

Not at all, they say they’re “always looking for ways to improve customer experience” and just wanted to “encourage people to self solve” to increase customer satisfaction. /s