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by npinsker
91 days ago
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That's still person-invariant though. This gives the impression that they could potentially be tailoring prices based on what they feel each individual person will pay. Plenty of digital services have the ability to do this, but don't. Honestly, I think the primary reason is that it's extremely offensive; it feels like saying "we're charging you more, for no reason, other than that we think you'll pay it". |
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The trick airlines use is to make the price discrimination transparent in a way that a customer feels is "acceptable" - time variance, seat variance and addons etc. It adds the same level of price discrimination, but because it's not directed _at the person_, the customer begrudgingly accept it.