[jawns]

I would say that if it is possible to exfiltrate 193 M sensitive records through a social engineering attack on one customer support rep, then there are multiple failure points that they and other businesses need to address:

- better security training for employees

- don't store 193 M sensitive records in such a way that one social-engineering attack gives you access to all of them

- don't store 193 M sensitive records without appropriate encryption, and make it hard to steal both the records and the decryption mechanism.