[LeonM]

Similar story, I had a customer who wanted me to change the entire UI of a legacy application, because some information would not fit on the ancient 1024*786 15" desktop monitor of one employee, meaning he would have to use horizontal scroll constantly.

I recommended them giving this employee a larger monitor, not only would that be much cheaper than having me rebuild the entire UI, it would also boost this employee's productivity. Not to mention that swapping a monitor takes 10 minutes, changing a UI probably weeks.

Customer insisted to change the UI, because "if we give him a new monitor, everyone in the office will want one". I nearly got fired for responding with "Great! Then everyone can benefit from more productivity!".

In the end we did change the UI, I believe the total cost was something like 30k. The customer had maybe 15 employees, so new monitors would still have been much cheaper.

A few months later their offices were remodelled with expensive designer furniture, wooden floors and custom artwork on the walls. Must have cost a fortune. In the end, the employees still worked on ancient computers with 15" monitors, because new computers didn't fit the budget.