And it's even more painful for me to do the remote tech support for my (80+ years old) parents so paying the difference is a kind of preservation of my mental health...
You need to think about the tech support you do for your parents and decide if it would really be less by moving them to another platform, where "there's no start button" and "where did the top of the window go" and "how do I install this obscure app Ive used for twenty years"
Most of the support questions I field from my folks and in-laws are actually phone things these days. 90% of what I have to deal with is "this thing came up on my phone during the week and I clicked on it, am I hacked? No I don't remember what it said"
Most of the support questions I field from my folks and in-laws are actually phone things these days. 90% of what I have to deal with is "this thing came up on my phone during the week and I clicked on it, am I hacked? No I don't remember what it said"