[xxwink]

"if a request is not grounded in verified data, the agent must not improvise." - This is an instruction sales people across the globe also could benefit from. And the LLM is trained on content humans made. Makes sense it needs the same instruction.

[wastemaster]

Spot on. We often joke that a raw LLM acts exactly like an over-eager junior sales rep—it desperately wants to say "yes" to please the customer. Because they learned from us, they inherit the bad human habit of equating "helpfulness" with agreement. The difference is an AI will scale those broken promises instantly, which is why the constraints have to be architectural.