[fsflover]

How do you know that the product meets the needs of users? From the usage? Did you hear about duopolies and walled gardens? Did you hear about banks forcing people on the duopoly?

[charcircuit]

Because if they didn't a competitor could get a foothold by solving those needs.

[fsflover]

No, it couldn't, https://en.wikipedia.org/wiki/Vendor_lock-in

[charcircuit]

Lock in doesn't work if it doesn't solve a customers problem.

[fsflover]

Famously, GNU/Linux solves practically all problems of normies and yet it's usage is 5%. It's not easy for them to install a new OS, and you can't buy preinstalled GNU/Linux in a store.