[formreply]

What fails spectacularly in our setup: agents that share a conversation thread and try to resolve conflicts in real time. They race to add the last word, produce verbose non-decisions, and eventually one agent just agrees with whatever was said last. Consensus is a bad protocol for async, unequal agents.

What works: role clarity + veto rights. One agent can only block, never propose. One agent makes calls, others can raise flags. You stop the chatbot parliament problem and actually get decisions.

The other pattern worth stealing from production systems: treat inbound events (emails, webhooks, form submissions) as the task boundary, not the conversation turn. An agent that owns a mailbox and processes messages one at a time is dramatically more auditable than one that's always-on and decides what to react to. You can replay it, diff its outputs, and understand why it did what it did.