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by bityard 105 days ago
Yes. But also, lay users are not nearly as dumb/incompetent as UX designers allege when they rationalize removing features to "simplify things."
1 comments

Not a UX designer, but having supported systems for decades I don't agree with your statement. If you got the system down to a single button that said 'Do' the user would still somehow screw it up.
And the correct response to this knowledge is to not try to optimize for the user that will screw anything up.
This only depends on how much money they have. If dumb users pay the most, then businesses will optimize for them.
It's simple, when you really think about it. Just remove the user. All such pebkac and id-10t errors immediately resolved.
>Just remove the user.

Clawbot: I understand what you need, drones dispatched.

Have worked on a help desk. Dialog boxes are close to this UI and nobody read them, come to think of it power users don't tend to either.