[paxys]

And what then? People read through all of nyc.gov and the entire city/state legal code to find the exact statute that applies to their scenario?

In fact government agencies have set up their own chatbots to help people with situations like these, and like the article says those would be illegal under this law as well.

[threetonesun]

Was it that hard for you to try the search yourself? The first result was a helpful guide breaking down what to do specific to the scenario you mentioned: https://www.nyc.gov/main/services/rent-increase-guide

Also NYC is in the process of getting rid of that chatbot.

[paxys]

This is not about you or me, it's about the large chunk of New Yorkers (and people in every city) that:

- have no resources for a lawyer

- have limited English skills, and possibly limited literacy in general

- aren't good with computers/internet

- have little understanding of the law

"Oh just browse a complex website" and every other "it works fine for me" scenario doesn't help this class of citizens. A simple chatbot that answers questions does.

[threetonesun]

Apparently you are either a bot yourself or some AI shill. That page is clearer than most ChatGPT results, the official source, and has translations for dozens of languages. Not to mention "aren't good with computers" already rules out using ChatGPT!