[NikxDa]

German trains have very much to complain about, but honestly, their customer facing IT is pretty good. I've not had to deal with PDF tickets nor printed tickets in years.

The website and app work well, in my experience. It's all pretty sleek and modern, too. It's the one area they do a good job in, to be honest.

[jbaiter]

Absolutely, it's probably the most consumer-friendly and reliable part of all of the Bahn services. Personnel is usually pretty great too, and that despite them having to suffer the most from all the inept decisions made in the upper ranks.

[sunaookami]

>their customer facing IT is pretty good

What? The app is infamous for just "forgetting" tickets and when you get caught you HAVE to pay a fine and no they will not accept screenshots. You will win in court but have fun paying for everything in advance.

[lutoma]

> What? The app is infamous for just "forgetting" tickets

Citation needed. I've never heard of this being an issue (certainly not an "infamous" one) and almost everyone I know constantly travels by train and uses the app regularly. Maybe you're mixing things up with Deutschlandticket apps by regional transport associations, but that's not DB's fault.

Tickets get hidden from the default view once they're expired, but that's to be expected and you can press the prominent "Previous trips" button to see them.