[bakje]

This seems like an AI chatbot would work just as well for you then, since it achieves the same end goal of not having to personally wade through FAQs and such.

I find LLMs are excellent at finding relevant documentation and giving advice, as long as the issue isn’t overly niche, but humans tend to fail there as well.

[foxglacier]

Yes, I use AI all the time to work out how to operate complicated things. But not the chatbot provided by the company because that will be so crippled, it's no more used than a FAQ.

For the ventilation fan, I wasn't even going to try working it out myself with AI. The company sold be a defective product, then they fixed it, as is their obligation.