[kanzure]

It would be nice if more businesses embraced email instead of requiring phone calls for basic tasks. Imagine how much more productive we could be if we could just send off a quick email with the information and questions.

Instead, what we're likely going to get are "voice agents" calling each other when we could have just used email instead...

[shimman]

Businesses likely don't know a better way because the person selling them software doesn't want them to use an open and federated technology. They want the business to use Slack, with a SalesForce CRM, and then add a JIRA workflow to top it off.

Most of the time it's simply not being aware of what's out there or just showing them a different work flow.