[iJohnDoe]

I’ll never understand why companies don’t invest in having real humans support situations like this? Hire a few people with a level head on their shoulders and just let them do good work supporting your customers, or at least escalations, or situations like this.

If you’re a multi-billion dollar company then it means you can afford to support your customers.

[travelyesim]

Especially this part: "we are unable to provide further details regarding the reason for your account's closure.". At least they should exactly tell me what is the reason behind the "Unauthorized payments" and if I am the cause of that. If unauthorized is the reason, why not give a warning and force 3DS on every payment?