[carshodev]

I don't know if its still like this but around 1 year ago I set a spending limit for an OpenAI api key but it turns out its not a true limit. I spent 80$ on a 20$ limited key in the matter of minutes due to some bad code I wrote causing a looped loop.

I still had to pay it or else I wouldn't have been able to use my account.

[lachiflippi]

OpenAI also does a really fun thing where prepaid credits just straight up expire after a year, which is straight up completely illegal in most (all?) of the EU.

[messe]

> or else I wouldn't have been able to use my account.

Would that have been so bad? The world might be a better place if people stopping pouring money into that cesspit.

By continue to use their services, you're encouraging the anti-consumer tactics you're complaining about.

[jorl17]

It is still the case.

In fact, OpenAI's "billing", "usage tracking" and "billing/spending alerts" UX all have terrible UX. They look like completely independent features.

For example, you can set alert on how much you've spent in a month, but not on how much you have left in your credit bank. So you never really know how much you can still spend unless you go check their slow and confusing UI. You can set it to auto-refill your credits and to limit that to some amount per month (I think?), but again the alerts for this are absolutely atrocious or entirely missing.

Another insane thing I've seen with OpenAI is that, for some reason, your account can be thousands in the red, and some prompts, with some models, or some feature set, still go through. I haven't been able to figure out what heuristic or rule they are using to determine when they let your request through and overbill you, or when they just deny it altogether. Maybe they let all text requests through? Or perhaps it just lets websearch requests through and denies anything else? Maybe it profiles your your most common request and lets those go through? Maybe it had something to do with specific endpoints and APIs? Who knows.

We've moved entire projects off of them in part due to these issues. We got tired of constantly being in the red without a proper notification system (actually: with an insufficient, deceitful system), or of having seemingly random drops in requests only to find out suddenly that combination of parameters got blocked. Please, just completely block me and make me pay. Or give me a better alerts system. We have the money. What we haven't got is the patience to deal with such an obtuse system