[gib444]

It's a bug when you're neither 5 nor 89 or have used it 10 times before...

Look, I know it's a hard problem, and GDS have a lot of talented, smart people. I appreciate making something work for both an 18 year old and an 89 year old is a hard requiement.

IMHO there is nothing wrong with having those help docs easily available so you can read at your leisure, rather than being 'forced' to wade through it each time

Perhaps we can agree to disagree that it's not a 'bug' based on the Government's general approach to how it treats its citizens and what it deems as a requirement (as compared to eg the Netherlands/Germany which is a bit more 'it's not our fault you're stupid', 'go read the docs!')

[sevg]

It’s important to be empathetic here to how difficult these things can be for less tech literate people.

Adding more guidance and nudges doesn’t prevent capable users from succeeding, it just annoys them. But it means the lowest common denominators have a higher chance to succeed, which is much more valuable than level of annoyance.

And that’s pretty the point of accessibility.